The terms governing our coaching and training services.
The Speaking Edge is a trading name of Karsten Huttenhain (sole trader), registered for Self Assessment with HMRC. The Speaking Edge is registered with the Information Commissioner's Office (ICO) under registration number ZC126159.
The Speaking Edge | Karsten Huttenhain
10/2 Learmonth Park, Edinburgh, EH4 1BZ
Email: speaking.edge.global@gmail.com
The Speaking Edge provides performance-based communication coaching including speaking confidence, storytelling, leadership communication, and career progression workshops, delivered to individuals and organisations.
Our services are educational and coaching in nature. They do not constitute therapy, counselling, medical advice or psychological treatment. We do not guarantee specific outcomes. Results depend on the commitment and effort of each client.
By booking our services, you acknowledge and agree that:
A booking is confirmed only when we have acknowledged it in writing (including by email or automated booking confirmation) and, where applicable, payment has been received.
By completing a booking, you confirm that you have read and agree to these Terms of Service.
For Corporate Clients, a written agreement or purchase order may be required before services commence. We reserve the right to decline any booking at our discretion.
Payment is due at the time of booking unless otherwise agreed in writing. We accept payment via Stripe (credit/debit card) through our booking platform, or by bank transfer on request. Prices are stated in GBP and are inclusive of any applicable taxes unless otherwise stated.
Corporate Clients are required to make payment in full prior to the commencement of services unless a separate written agreement specifying alternative terms has been signed by both parties. Invoices are payable within 30 days of the invoice date unless otherwise agreed. Late payment may incur interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998. Where a purchase order is required, this must be provided before services are confirmed.
Course fees are payable in full at the point of enrolment unless a payment plan has been expressly agreed in writing.
We require a minimum of 72 hours' notice to cancel or reschedule a booked session. Notice must be given in writing by email. Where 72 hours' or more notice is given, we will offer to reschedule the session at a mutually agreed time at no additional charge.
Where less than 72 hours' notice is given, or in the event of a no-show, the session fee is forfeited. As a gesture of goodwill, we may offer a single reschedule at our absolute discretion. This discretion will not apply to repeat late cancellations or no-shows.
Where a Corporate Client needs to cancel or reschedule a confirmed workshop or programme, we will endeavour to find a suitable alternative date. All fees paid remain non-refundable. This policy applies regardless of the notice period given.
We recognise that exceptional circumstances may arise. Any exceptions to this policy require agreement in writing from The Speaking Edge and are at our sole discretion.
In the unlikely event that we need to cancel a session due to illness, emergency or circumstances beyond our reasonable control, we will notify you as soon as possible and offer a reschedule at a mutually convenient time. No charge will be made for sessions cancelled by us.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel a booking made online within 14 days of confirmation without giving a reason ("cooling-off period").
However, if you wish your session or programme to begin within the 14-day cooling-off period, you are required to expressly waive this right. By confirming a booking for a session that takes place within 14 days of booking, you acknowledge and agree that you are waiving your right to cancel under these Regulations and that no refund will be due if the service has already been delivered.
No refund will be issued once a course or digital content has been accessed. If you have not accessed the content, you may request a refund within 14 days of purchase by contacting us in writing. Where access has been partially used, no refund will be due.
Refunds are not available to Corporate Clients. All fees are non-refundable once paid. See Section 6.2 for rescheduling provisions.
All materials, content, frameworks, worksheets, handouts, slides and resources created or provided by The Speaking Edge remain the intellectual property of Karsten Huttenhain trading as The Speaking Edge.
You may use materials provided for your own personal or internal business development. You may not reproduce, distribute, sell, publish or share any materials with third parties without our prior written consent.
Corporate Clients may use workshop materials internally for the purpose for which they were delivered. Any wider distribution requires written agreement.
The Speaking Edge is registered with the Information Commissioner's Office (ICO) under registration number ZC126159. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We collect and process personal data including your name, contact details and relevant background information for the purposes of delivering our services, communicating with you, and administering bookings and payments.
We use the following third-party platforms which may process your data: TidyCal (booking management), Stripe (payment processing), and Google (calendar and communications). Each provider operates under their own privacy policy and data processing terms.
You have the right to access, correct or request deletion of your personal data at any time by contacting us at speaking.edge.global@gmail.com. For full details, please refer to our Privacy Policy.
To the fullest extent permitted by law, our total liability to you in connection with any services provided shall not exceed the total fees paid by you for the specific service giving rise to the claim.
We shall not be liable for any indirect, consequential, special or incidental loss or damage, including but not limited to loss of income, loss of business opportunity, or loss of anticipated savings.
Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
We treat all information shared during coaching sessions and programmes as strictly confidential. We will not disclose your personal information or the content of sessions to third parties without your consent, except where required by law.
For Corporate Clients, we will not disclose commercially sensitive information shared during the delivery of services to third parties without written consent.
We may refer to engagements in general terms (e.g. "worked with a financial services company") for marketing purposes unless you request otherwise in writing.
We reserve the right to update these Terms of Service at any time. The current version will always be available on our website. Changes will not affect bookings already confirmed under previous terms.
These Terms of Service are governed by Scots law. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.
The Speaking Edge | Karsten Huttenhain
Email: speaking.edge.global@gmail.com
10/2 Learmonth Park, Edinburgh, EH4 1BZ, Edinburgh, Scotland
ICO Registration: ZC126159
© The Speaking Edge (Karsten Huttenhain). All rights reserved.